Let's Keep the Conversation Going – June 2022
It is good to be home! I’ve spent the last 40 days on the road travelling to North Carolina and back. I spent no less than 14 nights in hotels and ate in at least thirty different restaurants along the way. Did I say it was good to be home?
I received various levels of service from well-known retailers, restaurants, and hotels along my travels. Here is a brief narrative of three stand-out examples of service that we received that come to mind that I think are worthy of sharing from a customer’s point-of-view:
As we begin our summer business season, this is the time to take-a-look at your total business through the eyes of your customers. I recommend that you spend the time to revisit each customer touch point within your business and even walk across the parking lot or street – see what impressions that your customers are getting from that vantage point. This is a great topic for your next staff meeting or 1:1 meetings. Everyone has a travel experience, what can be shared and learned from those experiences? With travel dollars tight this year again, we cannot afford to overlook an opportunity or lose a customer. Expect customers to expect more as they are paying more!!
Let’s keep the conversations going. Call me if I can Help.