Let's Keep the Conversation Going – August 2022
We are all into the last phase of Q3 with Q4 in front of us. Retail, service, dining, fitness, and hospitality are at a crucial time to scrutinize what has been learned so far this year. Here are seven questions that you can ask yourself and your formal and informal leaders:
Here is a Leadership “tip”: Below are the four soft skills that make today’s CEO’s succeed – this is from a Harvard Business Review analysis:
Let’s keep the conversations going. Call me if I can Help. Michael Michael@michaeldare.net (209) 607-8032 Let's Keep the Conversation Going – June 2022
It is good to be home! I’ve spent the last 40 days on the road travelling to North Carolina and back. I spent no less than 14 nights in hotels and ate in at least thirty different restaurants along the way. Did I say it was good to be home? I received various levels of service from well-known retailers, restaurants, and hotels along my travels. Here is a brief narrative of three stand-out examples of service that we received that come to mind that I think are worthy of sharing from a customer’s point-of-view:
As we begin our summer business season, this is the time to take-a-look at your total business through the eyes of your customers. I recommend that you spend the time to revisit each customer touch point within your business and even walk across the parking lot or street – see what impressions that your customers are getting from that vantage point. This is a great topic for your next staff meeting or 1:1 meetings. Everyone has a travel experience, what can be shared and learned from those experiences? With travel dollars tight this year again, we cannot afford to overlook an opportunity or lose a customer. Expect customers to expect more as they are paying more!! Let’s keep the conversations going. Call me if I can Help. Michael Michael@michaeldare.net (209) 607-8032 This article was provided by our Chamber Member, Michael DaRe, Leadership Coach
Service Industries Leadership Tips: Preparing for the Holiday Season If you have just started thinking about this now … you are late, but not too late - there is still time to act. Seasonal and Holiday merchandise must be a priority. Seasonal Hires should be complete. There will be only 26 days between Thanksgiving and Christmas this year. Here are some tips:
My final tip is simply this … If you have not done this before, keep notes of what is working this season and what could you have done better. Act like an NFL coach after a game, determine when you scored, when you missed and why?
Good Luck & Happy Holidays! Michael If you would like to learn more, you can contact Michael DaRe at (209) 607-8032 or Michael@MichaelDaRe.net |
Archives
February 2023
Categories
All
|