Enloe Medical Center Achieves Gold Certification, Attains Rare Achievement for Excellence in Patient-Centered Care

From an Enloe Medical Center Press Release

Enloe Medical Center was awarded Gold Certification for Excellence in Patient-Centered Care by Planetree International on Feb. 27. Enloe is one of 23 hospitals worldwide to receive this honor since the program launched in 2007. Enloe will be recognized at the International Planetree Conference in Boston in October.

“This achievement is reflective of a tremendous collaboration between our community and our organization as we try to create the best possible environment for healing and wellness,” said Mike Wiltermood, President and CEO of Enloe Medical Center. “The keys to our continual improvement as a truly patient-centered organization are the Planetree model, the vision of our board of trustees, the commitment of our medical staff, employees, and volunteers, and the input and counsel we receive daily from our patients and other community advisors.”

Wiltermood added: “We are grateful for the recognition, and especially grateful for all those who have led and prodded and pushed to get us where we are today.”

Gold Certification is Planetree’s highest level of achievement, based on evidence and standards. The Joint Commission recognizes it as a top accomplishment in the delivery of patient-centered care. Planetree’s principles prioritize active participation of patients and their families throughout the health care process, with an emphasis on partnership, compassion, transparency, inclusion and quality.

“The experience of Enloe Medical Center shows what can be accomplished when a team of deeply committed, supremely innovative and highly driven caregivers take the courageous leap to re-define priorities and re-organize systems to put patients first,” said Susan Frampton, president of Planetree International, a not-for-profit organization at the forefront of the movement to transform health care from the perspective of patients for nearly 40 years.

The criteria for certification reflects what patients, family members and health care professionals in hundreds of focus groups say matters most to them. These data align with a growing evidence for patient-centered care. Criteria include the quality of patient-provider interactions, access to information, staff support and the physical environment of care. Through the certification process, Planetree also encourages health care organizations to give voice to all those affected by the plan of care – patients, family members and staff – and to reach beyond their walls to care for their communities.

For more about Planetree’s certification program, visit http://certification.planetree.org.


Enloe Medical Center is a local, independent, nonprofit health care organization. For more information, please call (530) 332-7300 or visit us online at www.enloe.org. Enloe Medical Center is located at 1531 Esplanade Chico, Calif.  95926.